Terms of Sale

ALDIQUE LIMITED TERMS AND CONDITIONS OF SALE (ONLINE)

  1. These terms

    What these terms cover

    1. These are the terms and conditions on which we supply products to you.

      Who these terms apply to

    2. These terms apply to UK customers. If you are a resident of another jurisdiction, additional country-specific terms may apply to you.

      Why you should read them

    3. Please read these terms carefully before you place an order with us.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

      Confirmation of age

    4. By purchasing products from us online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on our website with the consent of your parent or guardian.
  2. Information about us and how to contact us

    Who we are

    1. We are Aldique Limited, a company registered in England and Wales under registration number 11787731. Our registered office is at 1-4 Argyll Street, London, United Kingdom, W1F 7LD. Our registered VAT number is 326552700.

      How to contact us

    2. You can contact us by:

      Email: info@aldique.com
      Post: 1-4 Argyll Street, London UK, W1F 7LD

      How we may contact you

    3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

      Writing includes emails

    4. When we use the words writing or written in these terms, this includes emails.
  3. Our contract with you

    How we will accept your order

    1. By completing and submitting an order online, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
    2. After you have placed your order, we will send you an email to acknowledge your order which will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us.
    3. Upon despatching your goods from our warehouse, we will send you a confirmation email. This email constitutes our formal acceptance of your order by us, upon which a binding contract will come into existence between you and us.

      If we cannot accept your order

    4. We may be unable to accept your order, for example, in the event that:
      1. the goods are out of stock or appear to be damaged;
      2. your payment has not been authorised by your payment card issuer;
      3. there are unexpected limits on our resources which we could not reasonably plan for;
      4. we have identified an error in the price or description of the products;
      5. we are unable to meet a delivery deadline you have specified; or
      6. you have cancelled your order in accordance with clause 8.
    5. If we are unable to accept your order we will be in contact with you as soon as practicable (by email or by phone) to discuss your options.
  4. Our products

    Products may vary slightly from their pictures

    1. The images of products on our website are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images.
    2. Although we have made every effort to be as accurate as possible, all sizes, dimensions and measurements indicated in our website may vary slightly.

      Product packaging may vary

    3. The packaging of the products may vary from that shown in images on our website.
  5. Your right to make changes

    If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change.

  6. Our right to make changes
    1. We may change the products:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements, for example to address a security threat.
    2. In addition, we may make other changes to the products or changes to these terms after you have placed an order, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
  7. Providing the products

    When we will provide the products

    1. For details of when the products you have ordered will be delivered to you, please see the relevant section of our website. 

      Delivery costs

    2. The costs of delivery will be as notified to you during the order process, but before you confirm your order.

      We are not responsible for delays outside our control

    3. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay.  Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

      If you do not rearrange delivery

    4. If, after a failed delivery to you, you do not rearrange delivery or collect the products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs.  If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may end the contract and clause 9.2 will apply.

      When you become responsible for the goods

    5. A product will be your responsibility from the time we deliver the product to the address you gave us.

      When you own goods

    6. You own a product once we have received payment in full.
  8. Your right to cancel the contract

    Exercising your right to change your mind (Consumer Contracts Regulations 2013)

    1. Under the Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.
    2. Under the Consumer Contracts Regulations 2013, the cancellation period for products which are goods expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, for example:

      Email

      1. by emailing us at info@aldique.com. Please provide your name, home address, details of the order and, where available, your phone number and email address;
        or

        By post

      2. by completing and printing the information in the table below and posting it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

        Complete and return this form only if you wish to withdraw from the contract

        To: Aldique Ltd

        Email: info@aldique.com

        I hereby give notice that I cancel, my contract of sale of the following goods:

        Ordered on:

        Order reference:

        Name of customer:

        Address of customer:

        Signature of customer:

        Date:



    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

      How to return an item

    5. If you are eligible under this contract and within the 14 day timeframe to return goods, you may return goods by post. Please email us at info@aldique.com for a return label.
    6. Products may only be returned so long as:
      1. the product is returned in its original, unopened and undamaged packaging; and
      2. valid proof of purchase is provided (receipt or invoice).

        Effect of cancellation

    7. If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.
    8. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    9. We will make reimbursement without undue delay, and not later than:
      1. 14 days after the day we receive back from you any goods supplied;
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    10. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
    11. You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
    12. If you requested the performance of services to begin during the cancellation period, you must pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract. 

      Ending the contract where we are not at fault and there is no right to change your mind

    13. If we are not at fault or you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered, and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract
  9. Our right to end the contract

    We may end the contract if you break it

    1. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
      3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

        You must compensate us if you break the contract

    2. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  10. If there is a problem with the product

    How to tell us about problems

    1. If you have any questions or complaints about the product, please contact us.  You can write to us:

      Email: info@aldique.com

      Post: 1-4 Argyll Street, London UK, W1F 7LD

      Summary of your legal rights

    2. We are under a legal duty to supply products that are in conformity with this contract.  Nothing in these terms will affect your legal rights.
    3. The law requires that the products must be as described, fit for purpose and of satisfactory quality. If your goods are faulty, then you can get an immediate refund up to 30 days after purchase.

      Your obligation to return rejected products

    4. If you wish to exercise your legal rights mentioned in clauses 10.2-10.3 to reject products, you must post them back to us.  We will pay reasonable costs of postage or collection, provided prior approval of the costs is obtained from us in advance and proof of purchase of postage/collection is provided.  Please email us at info@aldique.com for a return label.
  11. Price and payment

    Where to find the price for the product

    1. The price of the product (which includes VAT) will be the price (subject to any specified expiry dates) set out in our price list, brochure, catalogue or e-catalogue in force at the date of your order unless we have agreed another price in writing.  We take all reasonable care to ensure that the price of the product advised to you is correct.  However, please see clauses 11.2-11.3 for what happens if we discover an error in the price of the product you order.

      What happens if we got the price wrong

    2. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced.  If a pricing error is made on your order date, where possible we will inform you and give you the option of buying the goods at the correct price or cancelling your purchase.
    3. If we accept and process your purchase where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

      How and when you must pay

    4. Our website accepts payments through PayPal and through Global Payments Inc. Global Payment accepts credit and debit card payments for all major card types in most countries.
    5. You must pay for the products in accordance with the times specified by us during the order process.
  12. Our responsibility for loss or damage suffered by you

    We are responsible to you for foreseeable loss and damage caused by us

    1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the sales process.

      We do not exclude or limit in any way our liability to you where it would be unlawful to do so

    2. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

      We are not liable for business losses

    3. We only supply the products for domestic and private use.  If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  13. How we may use your personal information

    How we will use your personal information

    1. We will use the personal information you provide to us:
      1. to supply the products to you;
      2. to process your payment for the products; and
      3. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

        Passing your personal information to third parties

    2. We will only give your personal information to third parties where the law either requires or allows us to do so. Please find a link to our privacy policy here and our cookie policy here.
  14. Other important terms

    We may transfer this agreement to someone else

    1. We may transfer our rights and obligations under these terms to another organisation.  We will try to ensure that the transfer will not substantially affect your rights under the contract.

      You need our consent to transfer your rights to someone else

    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

      Nobody else has any rights under this contract

    3. This contract is between you and us.  No other person shall have any rights to enforce any of its terms.

      If a court finds part of this contract illegal, the rest will continue in force

    4. Each of the clauses of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

      Even if we delay in enforcing this contract, we can still enforce it later

    5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

      Which laws apply to this contract and where you may bring legal proceedings

    6. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such these terms or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England. and you can bring legal proceedings in respect of the products in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.  If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

      Alternative dispute resolution

    7. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.  If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider we use.  You can submit a complaint to The Retail Ombudsman via their website at http://www.theretailombudsman.org.uk. Please note that we are under no obligation to resolve complaints via alternative dispute resolution.
    8. In addition please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at the following webpage: http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm